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Our Track Record

Winners of our second National Citizens Advice Award, for Access for All 2015, sponsored by BSI. Winners of the National Citizens Advice Financial Skills for Life Award 2014, sponsored by Prudential
  • Citizens Advice Hammersmith & Fulham was one of the original Citizens Advice services first opened in 1939, when the Citizens Advice movement was established. We were then known as ‘Fulham Citizens Advice Bureau’, offering services mainly in Fulham.
  • We have received continued support from the London Borough of Hammersmith & Fulham since 1939.
  • In 2011, we opened a second bureau in the north of the Borough at 338 Uxbridge Road improving access in a highly deprived part of the Borough. Long before then, we had become ‘Hammersmith & Fulham Citizens Advice Bureau’, offering services throughout Hammersmith & Fulham.
  • In 2012, we received a Royal visit from HRH The Princess Royal at our premises in Uxbridge Road to meet with our staff and volunteers.
  • In 2012, we moved into Avonmore Library and became the first and only Citizens Advice service in the country to deliver Library Services using volunteers.
  • In 2012 our library volunteers won the Bi-Borough Star Awards for volunteer team of the year.
  • In 2012 we launched its own corporate logo alongside our social media strategy. We now have over 800 followers on Twitter.
  • In 2013 we set up a call centre facility in our premises at 338 Uxbridge Road to deliver enhanced telephone services. We now deliver a multichannel advice service providing increased access to services.
  • In May 2013 our financial capability volunteers were acknowledged with a Certificate of Achievement for an Adult Learners’ Week from NIACE. NIACE is the National Institute of Adult Continuing Education and the leading non-governmental organisation for adult learning in England and Wales.
  • In December 2015 we changed our service delivery model to make telephones the main point of initial contact, improving our service offer to clients and increasing our opening hours to 10-5pm Monday to Friday, for assisted information at both of our sites
  • For a number of years, we have been the West London Lead on Financial Capability and now have more than 200 subscribers to our Forum.
  • We have increased the depth and range of our financial capability work and have multiple projects delivering financial capability solutions to different parts of the community, including one of the first to be delivered across the Tri-Borough.
  • We currently support over 125 volunteers to deliver services in 14 community languages.
  • We deliver the national telephone helpline for CLIC Sargent, a charity supporting children with cancer and their families.
  • In 2014 we won the national Citizens Advice Award for Financial Skills for Life.
  • In 2014 we have been shortlisted for Hammersmith & Fulham Best Business Awards in for Best Business Supporter of the Community and one our managers, Clarissa Stoneham has been shortlisted for Employee of the year.
  • In 2015 we won a national Citizens Advice Award for the second year running, for Access for All.
  • In 2016 we began using the new Citizens Advice branding, changing our operating name from Hammersmith & Fulham Citizens Advice Bureau (HFCAB) to ‘Citizens Advice Hammersmith & Fulham (CAHF).
  • In October 2016 we began a new partnership with national Citizens Advice and 5 other local Citizens Advice services in 5 other boroughs, to enable us to deliver increased access to telephone services for residents living in all the 5 partner areas (Wandsworth, Westminster, Hounslow, Merton, Kensington & Chelsea) as well as Hammersmith & Fulham. The new service is called ‘Adviceline’, and it is open from 10am – 4pm, an extra 5 hours per week on the previous service.