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“The power of our client stories is so unique that we cannot afford to waste the impact these can have on improving policies and legislation. No other organisation can offer evidence based on real lives as well as we can. We must use this to make a positive difference” Simi Ryatt, CEO, CAHF

As well helping people with their problems, CAHF seeks to improve policies and practice that affect people’s lives through research and campaigning. Citizens Advice research shows that for the people we see, we are able to solve 2 in every 3 problems. For those 1 in 3 problems we cannot solve, 76% of them are due to problems with ‘the system’. Campaigning helps us to address these problems.

Why Campaign?

We are in the unique and privileged position of seeing a wealth of client experiences. Our client base provides us with evidence of real issues impacting on people’s lives and we can use that evidence to give people a voice to raise issues with key decision makers and campaign for change.

We work with local and national Government, MPs, policymakers, regulators and service providers to outline the problems and what changes should be made. Campaigning also helps us to many more people who haven’t come to us for information or advice.

How is it done?

The evidence is compiled anonymously from real client stories locally and then collated nationally by Citizens Advice to identify recurring trends to build an evidence base that is then used to lobby for change. It is difficult for policy and decision makers to ignore this evidence because it is based on real people and the problems they are facing because of poor practice or unfair decisions.

What difference does it make?

Through effective campaigning we can improve policies and practices and influence changes in legislation based on real facts. This can make a real difference to people’s lives, changing things for the better, not only for those coming to use Citizens Advice services, but for everyone.

Please click here for examples of the difference we have made through our past campaigns

What are our current campaigns?

For our current national campaigns please click here.

How you can help make a difference?

By supporting our campaigns

Some of our campaigns need your support – this can include providing us with evidence or signing your name is support of a particular campaign. Currently we are looking for Hammersmith and Fulham residents to fill in our survey about their experiences on Universal Credit, this is anonymous and helps us to reflect back to decision makers the real experience of local people. Use this link to complete the survey.

By Volunteering

Volunteer to join our Campaigns team. If you have experience or interest in any of the following, we would love to hear from you:

  • Researchers
  • Media trained
  • Social Studies Students
  • Lobbyists/campaigners
  • Interested in learning about campaigning