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Before emailing us, please see whether your question can be answered from our online resources. Go to our ‘Advice‘ section for answers to frequently asked questions, or to the Citizens Advice website for extensive information about the very wide range of topics we deal with.

If you haven’t found an answer to your question, you can email us using the form below. Please note that due to high demand we are currently unable to answer all email requests for advice. Our telephone line is open Monday-Friday 10am – 4pm and will often be the quickest way for us to help you.

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In order for us to help you this message needs to be sent to us, which means it is recorded on our computer system. If you do not agree to this you will need to contact us another way. All information you provide is used solely for helping you and will not be disclosed to anyone else without your consent, unless the law requires us to do so. Please see our privacy notice at for further information.

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Lastly, please tick the box below to confirm you are a real person, and then click on 'Send message'. PLEASE ONLY CLICK ON IT ONCE, a message will appear below saying if it was sent successfully. If you not have completed all required fields marked with a '*', a message will tell you this and you will need to correct this before trying to resend your message.