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Our new Adviceline is now open!

Citizens Advice Hammersmith & Fulham has teamed up with Citizens Advice services in 5 other London boroughs and national Citizens Advice to deliver greatly improved telephone access to residents living in all 6 boroughs (Hammersmith & Fulham, Hounslow, Wandsworth, Westminster, Kensington & Chelsea and Merton). We have extended our hours, from 10am to 4pm Monday […] Read more

Clarissa goes to the Houses of Parliament

Clarissa, our Financial Inclusions Projects Manager, was invited by Citizens Advice to speak at an event in Parliament for MPs and stakeholders about the importance of preventative money advice on 2 February. Clarissa spoke about how we help people to manage their money better. You can read her fabulous blog entry here. Read more

Thanks from a client

It’s always great to know when good things happen as a result of our work and to receive thanks from clients. Here is an extract from a recent email we received, after helping them get emergency assistance from the Council’s homeless section on a cold winter’s day. I would like to take this opportunity to […] Read more

Christmas opening hours

The CAB at Avonmore library will be open every day up to and including Xmas Eve, Thursday 24th December. On 24th December the library and CAB services will close at 4pm. The CAB at Shepherds Bush, 338 Uxbridge Road, will be closed for the Xmas holiday period from 4pm on Wednesday 23rd December. Our telephone […] Read more

Satisfaction Survey results

Our latest client satisfaction survey shows that: 99% of people say they are happy or very happy with access to our service. 98% of people are happy or very happy with the overall level of service. 99% of people would use us again. 95% of people would recommend us to someone else. The survey took […] Read more

Big Energy Week

Winter is Coming! Big Energy Saving Week Roadshow- 26th October 2015-30th October 2015 Big Energy Saving Week (BESW) is back in time to prepare consumers for winter. We’ll be helping people understand their usage, cut their fuel bills and get the financial support they are entitled to. We are running a number of events across […] Read more

Client Satisfaction Survey

Our annual client satisfaction survey starts on Monday 5th October and will run until Friday 30th October. If you’ve used our services whether by coming in person, using our website, calling on our enquiry line or sending us an email, please complete the survey each time you use us. This will help us get a […] Read more

Proud Winners of our Second National Citizens Advice Award for Access for All

HFCAB is proud to win the National Citizens Advice Access for All Award sponsored by BSI. We are particularly proud of this award because it recognises our efforts to increase access for clients to our services across multiple platforms, across the week by face, phone and online. HFCAB positions itself so that clients tell their […] Read more