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Annual Report 2016

Our Annual Report for 2016, which we are presenting this year as an ‘Impact’ report, is now available for download in our Annual Reports section. We think it’s our best yet! Please have a look. You can also see our annual reports for other years Read more

AGM 2016 – 17th November

Citizens Advice Hammersmith & Fulham’s Annual General Meeting will take place at Avonmore Library on 17th November from 3pm – 5pm. It is open to the public and we particularly encourage clients to attend. Library services will however be closed. The theme of this year’s event will be “Accessing the Digital World”. There will be […] Read more

Client satisfaction survey 2016

Thank you to all our users who contributed responses to our annual client satisfaction survey in 2016. Your feedback is very important to us and our funders, and we do use the results to inform our service development. The survey showed that: 95% of people say they are happy or very happy with access to […] Read more

Our new Adviceline is now open!

Citizens Advice Hammersmith & Fulham has teamed up with Citizens Advice services in 5 other London boroughs and national Citizens Advice to deliver greatly improved telephone access to residents living in all 6 boroughs (Hammersmith & Fulham, Hounslow, Wandsworth, Westminster, Kensington & Chelsea and Merton). We have extended our hours, from 10am to 4pm Monday […] Read more

Clarissa goes to the Houses of Parliament

Clarissa, our Financial Inclusions Projects Manager, was invited by Citizens Advice to speak at an event in Parliament for MPs and stakeholders about the importance of preventative money advice on 2 February. Clarissa spoke about how we help people to manage their money better. You can read her fabulous blog entry here. Read more

Thanks from a client

It’s always great to know when good things happen as a result of our work and to receive thanks from clients. Here is an extract from a recent email we received, after helping them get emergency assistance from the Council’s homeless section on a cold winter’s day. I would like to take this opportunity to […] Read more

Christmas opening hours

The CAB at Avonmore library will be open every day up to and including Xmas Eve, Thursday 24th December. On 24th December the library and CAB services will close at 4pm. The CAB at Shepherds Bush, 338 Uxbridge Road, will be closed for the Xmas holiday period from 4pm on Wednesday 23rd December. Our telephone […] Read more

Satisfaction Survey results

Our latest client satisfaction survey shows that: 99% of people say they are happy or very happy with access to our service. 98% of people are happy or very happy with the overall level of service. 99% of people would use us again. 95% of people would recommend us to someone else. The survey took […] Read more