At the core of our service delivery are our people. Citizens Advice Hammersmith & Fulham believes only high quality people can deliver high quality services. To this end we are committed in the investment and development of staff and volunteer teams to ensure they are equipped to deliver the best solutions for our clients.
The senior management team are responsible for ensuring that they get the best out their teams in terms of performance and quality through the provision of strong management, supervision and support. They are responsible for the ‘day to day’ management of the organisation. The team comprises:
Has responsibility for the overall leadership, strategic direction and management of the organisation.
Head of Service Development
Has responsibility for all advice services and projects and is directly responsible for the line management of all supervisors and advice staff. The Head of Service Development has a critical role in the design and development of service delivery.
Head of People Development
Has responsibility for the recruitment, induction, training and support of all volunteers and the development of the volunteer and training strategy, ensuring our commitment to quality through recruitment and training is maintained.
Head of Resources
Has responsibility for ensuring all office resources (HR, premises, etc.) are effectively deployed and available to support the delivery of services.
Has responsibility for the core generalist advice team and the Adviceline telephone services.
All Generalist Advice, Information and Education Services are provided by a team of over 130 volunteers.
The supervision of all advice staff and volunteers is undertaken by the Advice Session Supervisor team under the Operations Manager.
All project staff are directly line managed by the appropriate manager responsible for the project.