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Our people

“Committed staff and supportive team ethic” Citizens Advice Auditor, 2014

At the core of our service delivery are our people. Citizens Advice Hammersmith & Fulham believes only high quality people can deliver high quality services. To this end we are committed to the investment in and development of our staff and volunteer teams, to ensure they are equipped to deliver the best solutions for our clients.  We are governed by a Board of Trustees.

The Senior Management Team are responsible for the day to day management of the organisation. The team comprises:

  • Simi Ryatt

    Chief Executive
    Has responsibility for the overall leadership, strategic direction and management of the organisation.

  • Richard Goodman

    Head of Service Development
    Has responsibility for all advice services and projects and is directly responsible for the line management of all supervisors and advice staff. The Head of Service Development has a critical role in the design and development of service delivery.

  • Phil Storey

    Head of People Development
    Has responsibility for the recruitment, induction, training and support of all volunteers and the development of the volunteer and training strategy, ensuring our commitment to quality through recruitment and training is maintained.

  • Ivy Lewis

    Head of Resources
    Has responsibility for ensuring all office resources (HR, premises, etc.) are effectively deployed and available to support the delivery of services.

  • Mickael Verain

    Head of Operations
    Has responsibility for the core generalist advice team and the Adviceline telephone services.

All Generalist Advice, Information and Education Services are provided by a team of over 130 volunteers.

All advice staff and volunteers are supervised by experienced Quality Performance Supervisors and Team Leaders under the Head of Operations.

Project staff are line-managed by the manager responsible for the project.

If you’d like to join our dynamic and hard-working teams of advisors, in a fulfilling role delivering a vital service to the local community, please see our Work for Us and Volunteer With Us pages.

“Committed and engaged board of trustees” – Citizens Advice Auditor, 2014

As an independent charity, Citizens Advice Hammersmith & Fulham is governed by a Board of Trustees that oversee:

  • The strategic direction of the service
  • Fundraising strategy and resource development
  • Business and financial planning
  • Quality and performance standards of all our services
  • Legal compliance within Charity and Company Law
  • Promotion of the Service

The Trustees are recruited to support the CEO with the leadership of the organisation. They are enlisted for their skills and experience to ensure that CAHF has the best people in place to oversee and ensure the future direction of the service and implementation of its strategic objectives.

The Trustees who work tirelessly, with passion and commitment are:

  • Tony Salem

    Chair
    Accountant

  • Nick Sanderson

    Vice-Chair
    Business Management

  • Richard Jarvis

    Treasurer
    Company Director/IT Specialist

  • Hugh Macmillan

    Trustee
    Management Consultant

  • Cllr Wesley Harcourt

    Trustee
    Councillor / Business Development Consultant

  • Cllr Lisa Homan

    Trustee
    Councillor

  • Cllr Joe Carlebach

    Trustee
    Telecommunications/ Health

  • Pauline Droop

    Trustee
    Lawyer/Personnel

  • Lucilla Evers

    Trustee
    Lawyer/Personnel

  • Vanessa Farnell

    Trustee
    Marketing/PR/Communications

  • Liz Kawonza

    Trustee
    HR Manager