The senior management team are responsible for ensuring that they get the best out their teams in performance and quality through the provision of strong management, supervision and support. They are responsible for the ‘day to day’ management of the organisation. The team comprises:
Has responsibility for the overall leadership, strategic direction and management of the organisation.
Head of Service Development
The Head of Service Development has a critical role in the design and development of service delivery. This role also holds lead responsibility the effective delivery and development of all projects and quality assurance across the service.
Head of People Development
Has responsibility for all aspects of developing our people, volunteer strategy through to training delivery and development, ensuring our commitment to quality through recruitment and training is maintained. Lead responsibility for Research & Campaigns and Library Services.
Head of Resources
Has responsibility for ensuring all office resources (HR, premises, etc.) are effectively deployed and available to support the delivery of services.
Head of Business Development
Responsibility for fundraising, and project management.
Head of Operations
Has lead responsibility for the core advice service and is directly responsible for the line management of all supervisors and advice staff. Has critical overview of all systems and supporting infrastructure to ensure efficiency and organisational effectiveness.
Has responsibility for supporting the financial operation and structures of the organisation, maintaining accurate financial records, policies and procedures.
The supervision of all advice staff and volunteers is undertaken by Team Leaders and Quality Performance Supervisors under the Operations Manager. CAHF deliver triage assessment at the first point of contact and then generalist advice and casework across all subject areas via a team of volunteers and project staff.
All project staff are directly line managed by the appropriate manager responsible for the project“Committed and engaged board of trustees” – Citizens Advice Auditor, 2014
As an independent charity, Citizens Advice Hammersmith & Fulham is governed by a Board of Trustees that oversee:
- The strategic direction of the service
- Fundraising strategy and resource development
- Business and financial planning
- Quality and performance standards of all our services
- Legal compliance within Charity and Company Law
- Promotion of the Service
The Trustees are recruited to support the CEO with the leadership of the organisation. They are enlisted for their skills and experience to ensure that CAHF has the best people in place to oversee and ensure the future direction of the service and implementation of its strategic objectives.
The Trustees who work tirelessly, with passion and commitment are:
Chair of the Trustee board. Joined the CAHF board in 2016. Over 20 years’ experience as a solicitor specialising in litigation. Currently a partner at a law firm in Fulham.
Since 2016, Phil has led local implementation of person and community-centred care approaches within the NHS. He has history of delivering health projects at a senior management level within the health sector. This has included managing for several years Health & Wellbeing Stakeholder Alliance, the aim being to ensure the voice of wider stakeholders influences on the strategic priorities of the statutory health and wellbeing board. His volunteering work includes being a Trainee Mentor, Fresh Start New Beginnings, and HMP Shrewsbury for offenders.
Company Director/IT Specialist
Treasurer Trustee since 2011. Previously Managing Director of several Vodafone Group Companies. Retired in 2000 and started Mobile Enterprise Ltd – an IT Services company – which traded until 2015.
Cllr Wesley Harcourt
Councillor / Business Development Consultant
CAHF trustee for over 15 years. Local authority elected Councillor, has worked in the not-for-profit legal advice sector for over 25 years, was Senior Development Consultant at AdviceUK and is currently an Advice Quality Standard Assessor.
Retired chartered accountant who spent the last 24 years in retail finishing up as MD of Liberty. Was a magistrate for 14 years in adult and youth court, a member of the Independent Monitoring Board for 6 years at Wandsworth prison, Chair of CAHF for 6 years, pension trustee(current), chair of school governors 15 years, chair of 64 residential flats for 16 years(current), chair of multi sports club for 6 years
Cllr Lisa Homan
Has substantial experience of working in the charitable sector. Working for Citizens Advice as Network Development Manager, he played a key part in supporting local Citizens Advice through change Management/ People development and Business Planning processes. He has continued since his retirement to take an active role in the charity sector working as a Trustee with Citizens Advice Hammersmith and Fulham and with other not for profit organisations.
Joined CAHF as a Trustee in 2013. Over 18 years working in Investor Relations and Marketing.