At the core of our service delivery are our people. Citizens Advice Hammersmith & Fulham believes only high quality people can deliver high quality services. To this end we are committed to the investment in and development of our staff and volunteer teams, to ensure they are equipped to deliver the best solutions for our clients. We are governed by a Board of Trustees.
The Senior Management Team are responsible for the day to day management of the organisation. The team comprises:
Has responsibility for the overall leadership, strategic direction and management of the organisation.
Head of Service Development
Has responsibility for all advice services and projects and is directly responsible for the line management of all supervisors and advice staff. The Head of Service Development has a critical role in the design and development of service delivery.
Head of People Development
Has responsibility for the recruitment, induction, training and support of all volunteers and the development of the volunteer and training strategy, ensuring our commitment to quality through recruitment and training is maintained.
Head of Resources
Has responsibility for ensuring all office resources (HR, premises, etc.) are effectively deployed and available to support the delivery of services.
Head of Operations
Has responsibility for the core generalist advice team and the Adviceline telephone services.
All Generalist Advice, Information and Education Services are provided by a team of over 130 volunteers.
All advice staff and volunteers are supervised by experienced Quality Performance Supervisors and Team Leaders under the Head of Operations.
Project staff are line-managed by the manager responsible for the project.“Committed and engaged board of trustees” – Citizens Advice Auditor, 2014
As an independent charity, Citizens Advice Hammersmith & Fulham is governed by a Board of Trustees that oversee:
- The strategic direction of the service
- Fundraising strategy and resource development
- Business and financial planning
- Quality and performance standards of all our services
- Legal compliance within Charity and Company Law
- Promotion of the Service
The Trustees are recruited to support the CEO with the leadership of the organisation. They are enlisted for their skills and experience to ensure that CAHF has the best people in place to oversee and ensure the future direction of the service and implementation of its strategic objectives.
The Trustees who work tirelessly, with passion and commitment are:
Company Director/IT Specialist
Cllr Wesley Harcourt
Councillor / Business Development Consultant
Cllr Lisa Homan
Cllr Joe Carlebach