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Volunteer roles

Rights Guide and Library

Commitment: minimum 1.5 days per week (or 3 half days)
Restrictions: Hammersmith and Fulham residents given preference
Recruitment timetable: 3 intakes per year as required.
General duties: First point of contact for the organisation so experience of customer facing roles is an advantage.

  • Rights Guide – helping clients to access information to resolve their problem on other relevant sites, factsheets, leaflets, etc.
  • Library role – helping customers use the self-serve Avonmore Library and Neighbourhood Centre that we run.
  • Various other back-office tasks to support advisers and help the smooth running of our organisation.

Office Assistant

Commitment: minimum 1.5 days per week (or 3 half days)
Restrictions: Hammersmith and Fulham residents given preference but all applications considered
Recruitment timetable: Ad hoc recruitments throughout the year
Task Description: To work alongside a manager, supervisor or project worker and to undertake tasks to support that role. Examples would be minute or note taking, telephone / email / written communication, research and office administration.

Trainee Adviser role

Commitment: minimum 2 full days per week
Restrictions: none
Recruitment timetable: Intakes every two months.
General duties: An initial 6 training sessions to the Telephone Gateway Assessor role (a triage service). Volunteers in this role find out what the client issue is and then either give information, signpost elsewhere, pass to an advisor or book an appointment, they do not give advice. Once trained and certificated to this role (approx 25 weeks) you have the option to move on to training for the Adviser role which has similar training over another 25 week period.

Financial Capability trainer

Commitment: 3-4 half days per month
Restrictions: none
Recruitment timetable: 4 recruitments throughout the year; January; April, June & September
General duties: Would you be happy to stand up in front of a dozen people and talk to them about everyday money management skills? Training is provided both at the bureau and at Citizens Advice head office and by shadowing experienced trainers.

Campaigns Volunteer

Campaigning is the twin aim of Citizens Advice and is about collecting client evidence to challenge local policies or to input nationally to campaign work performed by Citizens Advice.

Commitment minimum: 1 day per week
Restrictions: none, but preference for local knowledge
Recruitment timetable: Ad hoc recruitments throughout the year
General duties: This role is to work alongside other staff and volunteers in the Campaigns team and will involve a mix of tasks from interviewing clients and writing up evidence forms to involvement in campaign planning to media work. Please outline the skills and experience you have, clear communication skills are a minimum requirement.

Data Analysts

Commitment: 1 day per week
Restrictions: none
Recruitment timetable: Ad hoc recruitments throughout the year
General duties: Working with the Chief Executive, you will support the analysis and presentation of data for funding bids, trustees, reports and to examine client and advice trends. Experience and strong research, analysis and IT skills are preferred. Most of our in-bureau systems provide information in excel.


Commitment: 1 day (or 2 half days) per week minimum
Restrictions: none
Recruitment timetable: Ad hoc recruitments as required
General duties: The role will be mainly data entry and bank reconciliation tasks, therefore basic accounting knowledge to a book-keeping level is required. Knowledge of Quick Books programme would be an advantage, but not essential.

Trustee Board

Commitment: quarterly evening board meetings, additional commitment depending on the role
Restrictions: Hammersmith and Fulham residents
Recruitment timetable: currently recruiting to specific roles Marketing / Promotion, Fundraising, Personnel / Human Resources, Buildings / Property, Legal in terms of reviewing contracts, etc
General duties: We would like you to outline proven strategic experience in one of the areas mentioned and the ability to input to strategic decision making.

We would expect all of our volunteers to provide us with a minimum commitment of 6 months initially

Even if we are not recruiting to your chosen role, we welcome your application and will contact you when the next intake begins.

There is general information about volunteering with the CAB service on