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Volunteer roles

Assessor role

Commitment minimum 2 full days per week delivery (9.30am to 5pm or possibly 3 shorter days by agreement). During training this will be 3 days per week for 2 weeks.

Restrictions none

Recruitment timetable training is conducted every 2 months and we share our training group with other local Citizens Advice partners.

Role Description

An initial 6 days of training to the Assessor role (a triage service). Delivering assessments by telephone and face to face for 2 regular days each week.

Assessment = efficiently exploring the client issue then giving either information, signposting elsewhere, or booking an appointment, you do not give advice.

On reaching competence in the Assessor role (approximately 26 weeks) we certificate you and give you the option to move on to training as an Adviser.

Adviser training and development over a further 26 week period with similar competence based achievement and certification.

Key Skills, Abilities and experience

  • The ability to communicate effectively with clients face to face and by telephone to control the conversation, extract key information, research answers and explain options in a way that will be understood by clients with a range of abilities.
  • The ability to write objective, succinct case notes that meet our quality standards.
  • Call centre experience is an advantage.
  • Typing skills preferred
  • Research skills (mainly online) are essential
  • An organised approach
  • The ability to follow instructions and act positively on feedback and constructive criticism.

 

Office Assistant

Commitment minimum 1.5 days per week (or 3 half days)

Restrictions Hammersmith and Fulham residents given preference but all considered

Recruitment Timetable a rolling programme of intakes across the year

Role Description A wide range of back office work to support the organisation such as archiving, assisting with volunteer applicants, offering and booking training courses. It may be working alongside a manager, supervisor or project worker with such tasks as letter writing, filing, note taking, etc. It could be supporting at events or minute taking or keeping our Information Hubs up to date.

Key Skills, Abilities and experience

  • The ability to work independently and to follow instructions – both verbal and written.
  • Good attention to detail
  • The ability to develop processes and procedures to increase the efficiency of key tasks
  • Working knowledge of Microsoft Word, Outlook and Excel
  • Good communication skills both verbal and written

 

Digital Champion – Become a TechMate!

Commitment 1-2 half days per week

Restrictions Hammersmith and Fulham residents preferred but not essential

Recruitment timetable Actively recruiting throughout the year

Role Description We support residents who want to learn basic digital skills. Sessions are held at Avonmore Library and in weekly Computer Clubs in local housing estates.  We mainly use www.learnmyway.com for those with limited digital skills but individual requirements and ability will vary according to the learners’ experience. Residents are taught using tablets and laptops provided or their own equipment.

  • Work with a of team of volunteers to provide 1-to-1 guidance in weekly sessions held at different locations around the borough
  • Assess resident’s initial needs
  • Suggest an appropriate learning plan using modules from Learn My Way or other online resources
  • Support learners in weekly sessions and/or ad hoc training requests

Key Skills, abilities and experience

  • Confident using basic computing functions such as setting up an email address, downloading apps, using Microsoft Office or Google Docs
  • Experience of using different operating systems (Android, IoS and Window) is helpful
  • Specific technical expertise is not required as most learners are at basic level
  • Experience of teaching / mentoring is an advantage but patience and empathy are essential

 

Library Support

Commitment minimum 1 day per week (or 2 half days)

Restrictions Hammersmith and Fulham residents given preference

Recruitment timetable a rolling programme of intakes across the year

Role Description We deliver the library service at Avonmore Library and Neighbourhood Centre. This is a self-serve library so professional library qualifications are not required. We are looking for people able to help us with some or all of the following:

  • Maintain an ordered library stock
  • Maintain our Information Hub of leaflets and fliers
  • Organise and run community events
  • Assist customers to use the self-serve library facilities
  • Assist customers wanting to learn digital skills

Key Skills, Abilities and experience

  • An organised approach, with the ability to follow instructions
  • Good attention to detail
  • Good customer service and communication skills, experience of customer facing roles is an advantage

 

Financial Capability trainer

Commitment 3-4 half days per month

Restrictions none

Recruitment timetable a rolling programme of intakes across the year

Role Description Would you be happy to stand up in front of a dozen people and talk to them about everyday money management skills? Training is provided both in-house and at Citizens Advice head office and by shadowing experienced trainers.

Key Skills, Abilities and experience

  • Good presentation skills to audiences with a range of abilities and experiences
  • An ability to adapt delivery style to the needs of the learners
  • An organised approach to preparing for sessions
  • An interest in financial issues that affect the local community
  • An ability to act positively on feedback and constructive criticism

 

Campaigns Volunteer

Campaign work is our twin aim and is about collecting client evidence to challenge local policies or to input nationally to campaign work performed by Citizens Advice.

Commitment minimum 1 day per week

Restrictions none, but preference for local knowledge

Recruitment timetable Ad hoc recruitments depending on the size and workload of the current team

Role Description This role is to work alongside other staff and volunteers in the Campaigns team and will involve a mix of tasks from writing up evidence forms, interviewing clients, involvement in campaign planning, media work and influencing decision makers. Our team will consist of a variety of skills and abilities so please outline which of the list below (or others you feel are relevant) you can add to the team. We do not expect you to have them all.

Key Skills, Abilities and experience

  • The ability to extract key information from case records and present in a style that clearly summarises the issue and demonstrates impact
  • The ability to interview clients sensitively to capture and effectively summarise their story
  • The ability to work independently, to deadlines and to have an organised approach to planning workload
  • Excellent communication skills, particularly in writing, with attention to detail.
  • The ability to communicate via and to a variety of media (social media, print media, etc)
  • A drive to achieve positive change

 

Data Analysts

Commitment 1 day per week

Restrictions none

Recruitment timetable Ad hoc recruitments depending on the size and workload of the current team

Role Description Working with the Chief Executive and management team you will support the analysis and presentation of data for funding bids, trustees, reports and to examine client and advice trends.

Key Skills, Abilities and experience

  • Experience and strong research, analysis and IT skills are preferred.
  • Advanced knowledge and experience of Excel is required.
  • An ability to work flexibly to achieve tight deadlines where additional hours may be required on or off site.
  • Excellent presentation skills to show complex information in a simple and engaging format.
  • An ability to work independently to a set of instructions or guidelines
  • An approach to developing systems and processes that help the organisation to work more effectively and efficiently.

 

Finance

Commitment 1 day (or 2 half days) per week minimum

Restrictions none

Recruitment timetable Ad hoc recruitments as required

Role Description The role will be mainly data entry into our QuickBooks system and filing tasks, under the guidance of the Finance Manager.

Key Skills, Abilities and experience

  • Basic accounting knowledge to a book-keeping level is required.
  • Knowledge of Quick Books programme would be an advantage, but not essential.
  • Excellent accuracy and attention to detail
  • The ability to work independently
  • Good communication skills to keep the finance team updated of progress

 

Social Media / Public Relations Volunteer

Commitment 1 day (or 2 half days) per week minimum but off-site, ad hoc work anticipated

Restrictions none

Recruitment timetable Ad hoc recruitments as required

Role Description We are looking for someone to continue our public facing information, promotion, social media and web content. We also run community events which require co-ordination and communication with partners and delivery.

Key Skills, Abilities and experience

  • Experience of Social Media software is preferred: Facebook, Instagram, Twitter and LinkedIn.
  • The ability to communicate effectively with a variety of audiences
  • An engaging and professional manner
  • Experience of success in promotional activities
  • The ability to measure and evaluate the effectiveness of publicity
  • The ability to work independently
  • Attention to detail
  • An ability to prioritise the reputation of the organisation in all communications
  • A flexible approach to the role

 

We would expect all of our volunteers to provide us with a minimum commitment of 6 months initially

Even if we are not recruiting to your chosen role, we welcome your application and will keep your details on file and contact you when the next intake begins.

For some roles there will be a test as part of the recruitment, for some roles there will be a practical assessment or presentation at interview.

Unfortunately we do not pay travel expenses during the recruitment process. If selected, we pay out of pocket travel expenses for all attendance at training, induction and regular volunteering. If you have any further questions, please do not hesitate to contact us.

There is general information about volunteering with the Citizens Advice service on www.citizensadvice.org.uk

We delete all information 12 months after receipt unless you have been successful in recruitment, in which case we gain your permission on what is retained and how it is used. Further information is in the volunteer application form.