Home > Benefits > Complaining about the service you’ve received – benefits and tax credits.
If you have some spare time, you can become a Volunteer
(Freephone number)
Mon - Fri 10:00am - 4:00pm
If you haven't spoken to us before about the problem.
0800 808 5810
to speak to our partner organisation Debt Free Advice, ONLY for enquiries about debt.
Email us
Using this form
We aim to respond within a few working days. If necessary, we may call you from a number that you do not recognise to get further details.
Webchat
If you would like to chat with an adviser online you can use the national Citizens Advice webchat service (opens in a new tab).
Donate or If you have some spare time, you can become a Volunteer
Find out more...Mon - Fri 10:00am - 3:00pm