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Whatever the problem, we may have information that could help you to resolve it. Please choose from the categories below.

Claiming back Payment Protection Insurance (PPI)?

You may have been approached by a claims management company offering to get you a refund. You don’t need to use one of these companies, you can claim back the money yourself and it’s free to claim. This form is for consumers to bring a complaint about Payment Protection Insurance (PPI). (Link downloads a form that you […] Read more

DNA testing

A DNA test can prove with near certainty whether someone is or is not the mother or father of a particular child, and whether or not a child is related to a particular individual. Read more

Ending a civil partnership

A civil partnership is a legally-registered relationship between two people of the same sex. For information on ending your civil partnership. Read more

Ending a marriage

When your marriage comes to an end, you will probably have a number of things to sort out with your partner, which may include childcare, money, housing, and other property and possessions. Read more

Getting or preventing access to my children

If you do not agree with the child’s other parent, you may need advice on the rights and responsibilities you have for your child, including resolving issues about when each parent sees a child, or where a child should live. Family Mediation is a positive approach to resolving issues within families. It may be possible for […] Read more

I bought from a UK-based company. What are my rights?

When you buy goods or services online or away from a trader’s premises you have the same rights as if you had brought them in a shop, and in addition have a right to return goods for a refund or cancel a service during a cooling off period, apart from some exemptions. Read more

I received a poor quality of service

When you get a service carried out, consumer law gives you certain rights.  Find out what you can do if you have a poor quality of service eg you paid someone to give you a haircut, make a wedding cake or design a website – and it hasn’t been done with skill and care. Read this […] Read more