When you buy goods or services you have certain rights that protect you from being treated unfairly. These rights can depend on how and when you bought them.

Claiming back Payment Protection Insurance (PPI)?

You may have been approached by a claims management company offering to get you a refund. You don’t need to use one of these companies, you can claim back the money yourself and it’s free to claim. This form is for consumers to bring a complaint about Payment Protection Insurance (PPI). (Link downloads a form that you […] Read more

I bought from a UK-based company. What are my rights?

When you buy goods or services online or away from a trader’s premises you have the same rights as if you had brought them in a shop, and in addition have a right to return goods for a refund or cancel a service during a cooling off period, apart from some exemptions. Read more

I received a poor quality of service

When you get a service carried out, consumer law gives you certain rights.  Find out what you can do if you have a poor quality of service eg you paid someone to give you a haircut, make a wedding cake or design a website – and it hasn’t been done with skill and care. Read this […] Read more

I want to talk to someone

The Citizens Advice Consumer Helpline can give you consumer advice over the phone and online. Telephone: 03454 040506 Monday – Friday 9:00am – 5:00pm Read more

Identity theft

Identity theft is a type of fraud which takes place when someone you don’t know gets hold of your personal details and uses them to apply for credit or to open an account in your name. Information on what should you do Read more

Laws on the sale of goods and services

For checking your rights on problems with things you’ve brought or services you’ve paid for and the steps you can take to solve your problem see our consumer pages. You can use one or more of these letters to complain to a trader about a problem. Read more