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What are my rights when I buy goods or services?

I want to talk to someone

The Citizens Advice Consumer Helpline can give you consumer advice over the phone and online. Telephone: 03454 040506 Monday – Friday 9:00am – 5:00pm Read more

Laws on the sale of goods and services

For checking your rights on problems with things you’ve brought or services you’ve paid for and the steps you can take to solve your problem see our consumer pages. You can use one or more of these letters to complain to a trader about a problem. Read more