I received a poor quality of service

When you get a service carried out, consumer law gives you certain rights.  Find out what you can do if you have a poor quality of service eg you paid someone to give you a haircut, make a wedding cake or design a website – and it hasn’t been done with skill and care.

  • Read this item for what to do if you have problems with building works
  • If you have problem with a mobile phone, TV or internet bill this information may help you.
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  • You can find a range of template letters for dealing with many different kinds of consumer problems here.