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How to contact us

“98% of clients said they were happy or very happy with the service they received.” Client Satisfaction Survey, 2018


The best way to contact us for advice is by telephone:
For new enquiries call 0300 330 1162
Monday – Friday 10.00am – 4.00pm
For something we are already helping you with call 020 7386 9068
Monday – Friday 10.00am – 3.00pm
For debt problems only call 020 3137 6295


You can email us if you have an enquiry about debt only. We are unable to assist with other enquiries by email.  Please click here to contact us by email about debt.  This service is only available to residents of Hammersmith & Fulham, Barnet and Hounslow.

Visit us

You can visit our Information Hubs for instant self-help information that might help you resolve your problem, or for assistance if you are unable to contact us by telephone:
Monday – Friday
10.00am – 5.00pm*
*Our Shepherds Bush office is closed for lunch between 12.45pm to 2pm. Avonmore Library is open all day.

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7 North End Crescent
W14 8TG
United Kingdom

This is our main offices which is part of Avonmore Library & Neighbourhood Centre.

Hammersmith and Fulham CAB offices

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338 Uxbridge Road
W12 7LL
United Kingdom

The Advice Centre


We provide a webchat service through the Citizens Advice national web site.  On the Citizens Advice national website you can get detailed information on your rights across the full range of topics that Citizens Advice deals with.  If you cannot find the information you are looking for our webchat service maybe be able to help, you can access it here: web-chat-service


If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.