How to contact us
The best way to contact us for advice is by telephone:
For new enquiries call 0300 330 1162
Monday – Friday 10.00am – 4.00pm
For something we are already helping you with call 020 7386 9068
Monday – Friday 10.00am – 3.00pm
For debt problems only call 020 3137 6295
You can ask for advice by email, but please look at our Citizens Advice pages first for an answer to your question. For further advice or information, if your enquiry is about debt please click here if you are a resident of Hammersmith & Fulham, Barnet or Hounslow. For all other enquiries please click here and complete the form to email us. We can only answer general email enquiries from residents of Hammersmith & Fulham. If you live in another area please contact your local Citizens Advice for details of their services.
You can visit our Information Hubs for instant self-help information that might help you resolve your problem, or for assistance if you are unable to contact us by telephone:
Monday – Friday
10.00am – 5.00pm*
*Our Shepherds Bush office is closed for lunch between 12.45pm to 2pm. Avonmore Library is open all day.
7 North End Crescent
This is our main offices which is part of Avonmore Library & Neighbourhood Centre.
338 Uxbridge Road
We provide a webchat service through the Citizens Advice national web site. On the Citizens Advice national website you can get detailed information on your rights across the full range of topics that Citizens Advice deals with. If you cannot find the information you are looking for our webchat service maybe be able to help, you can access it here: web-chat-service
If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.