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How to contact us

“99% of clients said they were happy or very happy with the service they received.” Client Satisfaction Survey, 2017


The best way to contact us for advice is by telephone:
For new enquiries call 0300 330 1162
Monday – Friday 10.00am – 4.00pm
For something we are already helping you with call 020 7386 9068
Monday – Friday 10.00am – 3.00pm

Visit us

You can visit our Information Hubs for instant self-help information that might help you resolve your problem, or for assistance if you are unable to contact us by telephone:
Monday – Friday
10.00am – 5.00pm*
*Our Shepherds Bush office is closed for lunch between 12.45pm to 2pm. Avonmore Library is open all day.

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7 North End Crescent
W14 8TG
United Kingdom

This is our main offices which is part of Avonmore Library & Neighbourhood Centre.

Hammersmith and Fulham CAB offices

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338 Uxbridge Road
W12 7LL
United Kingdom

The Advice Centre


You can email us for advice, but please use the advice section on our home page first, to see whether your question is answered by the information we provide there on the area of your enquiry (benefits, housing, etc.). You can find the answers to many of the questions we get frequently asked there.

If none of our advice topics answer your question you can send us an email by completing the form at the end of each advice section.


If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.