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Call Us

You can phone us on: 0808 278 7832 – Mon-Fri 10am-4pm (freephone number)

Or, if we are already dealing with your problem, call: 020 7386 9068


Why not try using our online advice tool, Advisernet.

Advisernet has a wealth of reliable, up to date information on your rights on a wide range of topics.

Universal Credit

For help with your Universal Credit claim, from the application through to your first payment, call: 0800 144 8 444

For online chat or to find out more, please visit the Citizens Advice national service


Or if you have a question about debt, you can call us on: 0800 808 5810, or complete this form to get help from our debt partner organisation.



You can ask for advice by email, please click here to complete a simple form. We can only answer general email enquiries from residents of Hammersmith & Fulham. If your enquiry is about debt please click here if you are a resident of Hammersmith & Fulham, Barnet or Hounslow.

Visit us

Our face-to-face service is open at Avonmore Library for limited hours as displayed on our homepage.


We provide a webchat service through the Citizens Advice national web site.  On the Citizens Advice national website you can get detailed information on your rights across the full range of topics that Citizens Advice deals with.  If you cannot find the information you are looking for our webchat service maybe be able to help, you can access it here: web-chat-service


If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.