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Contact us

Our face-to-face service has been suspended during the coronavirus outbreak. Please do not visit our offices.

Call

You can phone us on: 0300 330 1162 – Mon-Fri 10am-4pm

Or, if we are already dealing with your problem, call: 020 7386 9068

Online

If you can’t get through on the phone, or want to contact us out of office hours, the quickest way is by using this 

We aim to respond within a few working days. Please expect to receive a call from an unknown number.

Universal Credit

For help with your Universal Credit claim, from the application through to your first payment, call: 0800 144 8 444

For online chat or to find out more, please visit the Citizens Advice national service

Debt

Or if you have a question about debt, you can call us on: 0800 808 5810, or complete this form to get help from our debt partner organisation.

 

Email

You can ask for advice by email, please click here to complete a simple form. We can only answer general email enquiries from residents of Hammersmith & Fulham. If your enquiry is about debt please click here if you are a resident of Hammersmith & Fulham, Barnet or Hounslow.

Visit us

Our face-to-face service has been suspended during the coronavirus outbreak. Please do not visit our offices.

Webchat

We provide a webchat service through the Citizens Advice national web site.  On the Citizens Advice national website you can get detailed information on your rights across the full range of topics that Citizens Advice deals with.  If you cannot find the information you are looking for our webchat service maybe be able to help, you can access it here: web-chat-service

Complaints

If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.