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Call Us

You can phone us on: 0808 278 7832 – Mon-Fri 10am-4pm (freephone number)


Why not try using our online advice tool, Advisernet.

Advisernet has a wealth of reliable, up to date information on your rights on a wide range of topics.


You can ask for advice by email, please click here to complete a simple form. We can only answer email enquiries from residents of Hammersmith & Fulham.

We aim to respond within a few working days. Please expect to receive a call from us on a number that you may not recognise and is not in your contacts list.


If you have a question about debt, please call on: 0800 808 5810, or click here to contact our debt partner organisation, Debt Free Advice.

Visit us

Our face-to-face service is open at Avonmore Library and Shepherd’s Bush Market for limited hours, as displayed on our homepage.


We provide a webchat service through the Citizens Advice national web site.  On the Citizens Advice national website you can get detailed information on your rights across the full range of topics that Citizens Advice deals with.  If you cannot find the information you are looking for our webchat service maybe be able to help, you can access it here: web-chat-service


If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.