Contact us

Call Us

You can phone us on: 0808 278 7832 – Mon-Fri 10am-4pm (freephone number)

Email Us

You can ask for advice by email, please click here to complete a simple form. We can only answer email enquiries from residents of Hammersmith & Fulham.
We aim to respond within a few working days. If necessary, we may call you from a number that you do not recognise and is not in your contacts list to get further details.

Send us a message on Whatsapp

You can now contact us on Whatsapp, click here to send us a Whatsapp message.

Video drop in advice

We also operate drop in video advice sessions – see our homepage for details on how to access this service and the times when it is available.

Debt advice

If you have a question about debt, please call Debt Free Advice, our debt partner organisation, on: 0800 808 5810, or click here for other ways to contact them.

Drop in

Our face-to-face service is open at Avonmore Library and Shepherd’s Bush Market at the times displayed on our homepage.


National Citizens Advice operates a webchat service that may be able to help you with your problem (opens in a new tab).

Look it up on the web

Or finally, why not try using our national Citizens Advice web pages for lots of up to date, reliable information on your rights over a wide range of topics.


If you were not happy with the service you received from us you can complain. We welcome feedback that will help improve our service. Please see our complaints page for further details.