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Our volunteers have a huge range of backgrounds and experiences, they reflect our diverse and vibrant community.

If you can see yourself as part of this team, using your skills and learning new ones, giving back to the local community, solving problems and helping those in need whatever their problem, we would love to hear from you.

Get in touch on and we can send you all the information needed.

Click here to read about our Volunteer Roles.

We ask for an initial commitment of 6 months and the amount of time differs for each role. For example our Digital Champions do half a day per week and our Assessors do a minimum of 15 hours per week across 2 full days or 3 / 4 shorter days. We never stop recruiting so will always welcome your interest.

Click here to watch what our volunteers say in their own words.

Our wonderful team of over 100 volunteers are fully trained, always have someone there to support them every day  and deliver services to the local community face to face, by phone, on webchat, in group sessions and support our service through back office administration, data analysis, campaigns and as trustees.

We are hugely proud of our volunteer team and if you would like to be a part of this successful, innovative and welcoming team, please complete and return the application.

Apply using the form below

Volunteer Application Citizens Advice H&F

For all volunteer roles we send you a brief test and then conduct an interview. Some interviews include a practical assessment relevant to that role, for example our Money Skills Trainers do a brief presentation and Assessors do a mock telephone call.

We offer training and induction to all our volunteer roles and whichever role you do, there will be a named person to supervise you so you always know where to turn for support.

Our training is competence based, so we track your development and certificate you to your volunteer role then offer you opportunities to progress to other roles, if that is your goal.

Some volunteers stay for just 6 months and some have been with us over 10 years. The majority of volunteers who leave us go into full time employment and our ultimate goal is that whenever a paid job comes up with us, it is filled by one of our volunteers. By employing our volunteers, we can guarantee that they have been well trained and deliver high quality services. Half of our paid staff are former CAHF volunteers and we continue to structure our training to enable this progression and maximise these opportunities.

Any questions, get in touch on