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Community Engagement Volunteer

Our Community Engagement Programme aims to increase CAHF’s visibility across Hammersmith & Fulham and help more local people understand who we are, what we do and how they can access our services. Community Engagement Volunteers will be ambassadors for CAHF in local community spaces, helping us bring our More Than Advice model to life.

Your role will support us in showcasing the difference Citizens Advice Hammersmith & Fulham makes every day across the borough. You’ll also help us bring our brand to life in local spaces and capture engaging real-life stories to amplify our impact online. 

What You Will Be Doing

  • Brand Advocacy. Representing CAHF at pop-up stalls in high-footfall local venues across the borough using branded materials like banners, collection tins and T shirts. 
  • Building connections with the community: Raising awareness of our ‘More Than Advice’ model, and providing clear information on how to access our services when needed
  • Promoting Volunteering Opportunities: Talking to residents about the different ways they can volunteer with CAHF and encouraging those interested to find out more and apply. 
  • Light-Touch Fundraising: Overseeing branded collection tins at the stalls for residents who wish to donate, ensuring all activities follow basic safety and licensing guidelines.
  • Supporting Communications: Helping capture photos and brief updates from engagement sessions for our Communications team to share across social media and digital platforms.

What You Will Not Be Doing

Community Engagement Volunteers do not provide advice, assess clients’ circumstances or undertake casework. If someone needs advice, you will explain the different ways they can access CAHF’s services.

Is this role for you?

You do not need prior experience in advice delivery or public speaking. We are looking for:

  • An approachable, friendly, and enthusiastic manner with a real desire to connect with diverse local residents.
  • Resident of Hammersmith & Fulham with good local knowledge and familiarity with the area, and a drive to make CAHF visible in the area. 
  • Good listening and communication skills
  • Reliability, punctuality, and comfort working at pop-up community locations.
  • Respect for client confidentiality, personal boundaries, and basic safety guidelines.

What You Will Get from the Role

  • The chance to make a positive difference in your local community.
  • Experience of community engagement and representing a well-known local charity.
  • The opportunity to meet and connect with a wide range of local residents and community organisations.
  • Develop your communication, confidence and interpersonal skills.
  • Learn more about Citizens Advice Hammersmith & Fulham, our More Than Advice approach and the support available to local residents.
  • Full induction and training to help you feel confident in the role.
  • Ongoing support from the CAHF team.
  • The opportunity to develop new skills and experience that can support future volunteering or employment.
  • Reimbursement of agreed out-of-pocket expenses.

Time commitment

  • Flexible shifts based around planned community pop-ups. You may need to be available on weekends, evenings, daytime and weekdays.
  • Stalls will be located across various high-footfall locations within Hammersmith & Fulham.

How to apply

  • Apply Online: Fill out our short application form at this link. Please write in your own words so we can understand your interest in the role.
  • Interview: Shortlisted applicants will be invited for an online or in-person chat with our team.

Email volunteer@cahf.org.uk with any questions.

citizens advice