Log in
Language:

Our people

At the core of our service delivery are our people. Citizens Advice Hammersmith & Fulham believes only high quality people can deliver high quality services. To this end we are committed to the investment in and development of our staff and volunteer teams, to ensure they are equipped to deliver the best solutions for our clients.  We are governed by a Board of Trustees.

Executive Team

The senior management team are responsible for ensuring that they get the best out their teams in performance and quality through the provision of strong management, supervision and support. They are responsible for the ‘day to day’ management of the organisation. The team comprises:

  • Viki Phillips

    Chief Executive Officer (Interim)

    Viki provides overall leadership, strategic direction, and management of the organisation. She has been part of the Citizens Advice network for 17 years, beginning her journey as a volunteer before progressing into management and senior leadership roles.

    With extensive experience in leading teams and driving organisational development, Viki is passionate about ensuring that people have access to high quality advice and support when they need it most.

  • Fre Tekeleab

    Head of Finance 

    Has responsibility for supporting the financial operation and structures of the organisation, maintaining accurate financial records, policies and procedures.

  • Ivy Lewis

    Head of Resources
    Has responsibility for ensuring all office resources (HR, premises, etc.) are effectively deployed and available to support the delivery of services.

  • Robbie Bradshaw

    Head of Advice Services (Interim)

    Robbie oversees the strategic and operational delivery of our core advice services, ensuring every member of the community receives high-quality, client-focused support. He joined Citizens Advice Hammersmith & Fulham in 2018 and brings years of experience to the role, including time as a volunteer in the Citizens Advice network, and dedicated work supporting disadvantaged communities. Robbie is committed to making sure our service is accessible and always available to those who need us.

The supervision of all advice staff and volunteers is undertaken by Advice Services Managers. CAHF deliver triage assessment at the first point of contact and then generalist advice and casework across all subject areas via a team of volunteers and project staff.

All project staff are directly line managed by the appropriate manager responsible for the project

Trustees

“Committed and engaged board of trustees” – Citizens Advice Auditor, 2014

As an independent charity, Citizens Advice Hammersmith & Fulham is governed by a Board of Trustees that oversee:

  • The strategic direction of the service
  • Fundraising strategy and resource development
  • Business and financial planning
  • Quality and performance standards of all our services
  • Legal compliance within Charity and Company Law
  • Promotion of the Service

The Trustees are recruited to support the CEO with the leadership of the organisation. They are enlisted for their skills and experience to ensure that CAHF has the best people in place to oversee and ensure the future direction of the service and implementation of its strategic objectives.

The Trustees who work tirelessly, with passion and commitment are:

  • Ben Gallagher

    Chair
    Ben has extensive Caseworker experience drawn from a variety of parliamentary supporting roles and in the Civil Service. His interests include Campaigning and Social Policy, working to identify and highlight common problems faced by local constituents.

  • Phil Brough

    Vice Chair

    Phil has experience working at NHS England, Healthwatch England, local government, and now North West London NHS. With a background in management and system transformation, he is passionate about delivering personalised, holistic care closer to home. Deeply committed to equity, Phil serves as the Equity, Diversity and Inclusion Lead on the Trustee Board, championing inclusive approaches across the organisation.

  • Dermot Walsh

    Treasurer

  • Claire Larnder

    Trustee

    Joined the CAHF board in 2016. Over 20 years’ experience as a solicitor specialising in litigation. Currently a partner at a law firm in Fulham.

  • Cllr Wesley Harcourt

    Trustee

    Hammersmith & Fulham Councillor / Advice Sector Consultant/ AQS Assessor

    Wesley has been a dedicated trustee of CAHF for over 20 years and has served as an elected Councillor for Hammersmith & Fulham for more than 30 years. With over 25 years’ experience in the not-for-profit legal advice sector, he brings a wealth of expertise in community engagement and social justice.

    He previously managed an employment rights advice agency before joining AdviceUK, where he spent 17 years as a Development Consultant and later as Senior Development Consultant. Wesley now works as an Advice Quality Standard (AQS) Assessor, supporting advice services to deliver high-quality, client-focused provision.

  • Cllr Lisa Homan

    Trustee
    Councillor

  • Richard Holmes

    Trustee

    Joined CAHF as a Trustee in 2018. Area of Responsibility – Fundraising.
    Previously 40 years’ experience in banking, financial services and charity management.

  • Andrew Sula

    Trustee

    Andrew joined the CAHF board in 2025 as the Digital Trustee, responsible for digital strategy and IT governance. He is currently a Director at a large professional services firm, with over a decade of experience in software development, project delivery and product strategy.