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Projects Manager

Citizens Advice Hammersmith and Fulham is a busy and progressive organisation working in a diverse and vibrant community. We provide generalist and specialist advice, undertake campaigning, and have a thriving portfolio of projects embedded within the local community. We are looking for a dynamic, highly skilled and experienced projects manager to take responsibility for the management of our portfolio of funded projects.

The ideal candidate will have experience of managing complex projects with multiple funders, successfully delivering projects against challenging KPIs. and proven ability to manage people to ensure high performance.

You will have the ability to:
* Ensure projects are delivered to KPIs, time and budget.
* Manage a portfolio of projects providing in-house and outreach delivery.
* Monitor project targets and produce reports to project funders.
* The ability to plan and manage a varied workload.
* Performance manage advisers delivering the projects.
* Understand key advice topics: Welfare Rights, Debts, Housing and Employment.
* Work with Senior Management Team to contribute to strategic development of the funded projects.
* Develop relationships with the relevant stakeholders.

This is a senior role working closely with the Head of Development & Communications in developing the projects.

Application Pack

Closing Date:  08.00am  Tuesday 30th November 2021     Interview Date: Monday 6th December 2021 (fixed date)

Head of Advice Services

We are recruiting for an experienced Head of Advice Services to ensure the ongoing high quality delivery of our core advice services. We are a flagship service recognised nationally for our innovative approach, award-winning performance, strong volunteering programme and exceptional partnership working.

The Head of Advice Services is a pivotal role that will take responsibility for the leadership, management and development of our core generalist advice service, leading diverse teams to deliver a variety of high-quality, values-driven services for our clients. Reporting to the CEO, you will create, lead, and inspire an organisational culture that enables colleagues to achieve quality outcomes and fulfil organisational objectives. You will maintain strong relationships with key stakeholders (including the Local Authority), understanding contractual requirements and KPIs and monitoring performance against these, whilst ensuring that support remains person-centred and tailored to the needs of individual service users.

To apply for this role you will be a collaborative leader, with proven experience of managing advisory-focussed projects. Working at a senior level, you will be comfortable developing service evaluations and reports and positively contributing to organisational and strategic planning. You will possess a track record of managing and leading people, developing a positive working environment, and supporting frontline staff to achieve their full potential. Understanding of working within budgetary constraints and experience of contributing to discussions on the allocation of resources is essential. Overall, you will be a supportive manager, passionate about delivering high quality advice to a diverse community.

If you are interested please submit your CV (in Word format) using this form (will open the application form on our recruitment agent’s site, Prospectus). A cover letter is not required at this stage, suitable candidates will be contacted and will be asked to complete a supporting statement.

Salary: £40,000 – £45,000 (depending on experience)
Contract type: Permanent
Closing date:30/11/2021

First stage interviews to take place – 7th/8th December
Second stage interviews to take place – 13th/14th December

Application pack


We  are looking to recruit individuals aged 16 – 24 years of age who are currently out of work claiming Universal Credit and are at risk of long-term unemployment.

The Kickstart scheme offers six-month work placements, working 25 hours per week, receiving National Minimum Wage.  Your time will be spent in the workplace with in-work training to gain valuable experience and develop transferable skills.  To learn more about KickStart


Application Pack – Assessor

Application Pack – Customer Service

Closing Date:  09.00am  Friday 10th December 2021     Interview Date: In the week beginning 13th December 2021