Energy Advice Programme

The Energy Advice Programme is a seasonal project funded by National Citizens Advice. It provides advice appointments to consumers who are struggling to pay their fuel bills, require better deals on energy, need guidance on the most appropriate payment methods or information on how to access help from energy suppliers and the Government.​

Midaye Somali Development Network

Midaye provides targeted, multi-lingual services and projects to minority ethnic communities in London to respond to abuses, improve the quality of education, the economic status, and the health and well-being of people within these communities.​ Our adviser works closely with Midaye to assist their service users with welfare issues relating to benefits, housing and debt.

Help Through Hardship

The national Citizens Advice Service is funded by The Trussell Trust to provide a freephone helpline ​for people who cannot afford food to help them get an e-voucher for a local food parcel. It also provides information and advice on the issues that are causing​ financial hardship​. CAHF provides a team of advisers who work on the national helpline to handle incoming calls nationwide. Our advisers help clients access food bank vouchers and provide information and advice on the issue they are facing.​​ If casework is required, we signpost them to their local Citizens Advice office.


The Hammersmith & Fulham foodbanks provide short-term, emergency food to individuals and families in crisis.  The purpose of our foodbank advice project is to try to resolve the problems that caused foodbank dependency. We provide welfare advice and assistance on a variety of issues such as benefits, housing and homelessness and debt. Clients self-refer themselves to us though the Foodbank network. Our Foodbank advice is funded by a consortium of funders including LBHF and the Trussell Trust.

City Bridge Outreach

City Bridge is one of the biggest funders in London and have funded us for three years for an outreach advice project.  We work closely with our partner organisations to support those ‘hard-to-reach’ clients who need us most but have not always accessed our service.

This project is open to clients referred by the following partner organisations:

West London Welcome
Upper Room
Barons Court Project
Smart Works
St Andrews Church (Saturday homeless project)
Look Ahead
River House
DAWS / Turning Point
St. Mungo’s
Nourish Hub
Alcohol Service (CGL)​


Affordability works in partnership with Hammersmith & Fulham Council to help tenants repay their housing debt in an affordable way.

This is achieved by:

Advising tenants on their housing and welfare benefit rights
Negotiating with their creditors and help creating repayment plans
Looking at ways to maximise their income and minimise their expenditure
Advising about budgeting and managing their finances better
Identifying sources of financial help that are available to them.

Young Lives vs Cancer

Young Lives vs Cancer is the national children’s cancer charity.  It supports children and young people aged 0-25 diagnosed with cancer, and their families. We have a contract with YLVC to advise their social workers and service users on the full range of topics covered by Citizens Advice according to their advice needs, excepting immigration.  This is mostly concentrated on benefits advice, as cancer in the family almost immediately places families under financial stress when time has to be taken off work to care for a child or young person during treatment.   Many families have to claim benefits for the first time and have no knowledge or prior experience of the benefits system, unlike most Citizens Advice clients. Issues can also arise with employment as a result of the need to take time off work, and with debt as a result of reduced income.  The YVLC advice line aims to assist families with any of their advice needs in respect of any ‘social welfare law’ issue.

Debt Free Advice

Debt Free Advice provides debt advice (one off and casework) at CAHF. Debt Free Advice is funded by the Money Advice & Pension Service in partnership with Toynbee Hall, with the aim of assisting clients with debts to find a realistic and reasonable solution in order to become debt free.

If you have a problem with debt please call our debt partner organisation, Debt Free Advice on 0800 808 5700, or click here to find other ways to get help from Debt Free Advice.