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We provide free, confidential, impartial advice on welfare benefits, debt, housing, employment and consumer rights. Our service is available to anyone who lives, works or studies in Hammersmith & Fulham.

Want to call us?

0808 278 7832

(Freephone number)

Mon-Fri 10am-4pm

Please note we have extremely high demand for our services so please expect a delay in your call being answered.

Online and want advice?

Contact us by completing



Or for more general advice:



We aim to respond within five working days. If necessary, we may call you from a number that you may not recognise to get further details.

Drop in to see us


Shepherd's Bush Market
Unit 172, Goldhawk Road end,
W12 8DF

Click here to find the market

Open: Tuesday, Wednesday, and Thursday 10am-3.30pm


Avonmore Library
North End Road W148TG
Open: Monday, Wednesday, and Friday 10am-3.30pm

Library services only open Monday-Friday 10am-5pm

Want to talk about debt?
If you have a question about debt, please call on: 0800 808 5700
Or complete this form to get help from our debt partner organisation, Debt Free London.

Drop in to see us at the following locations

New Location!

Shepherd’s Bush Market, Goldhawk Road end, W12 (number 172 in the market – ask at security)
Tuesday, Wednesday, and Thursday: 10am-3.30pm

Avonmore Library, North End Road, London W14 8TG
Monday, Wednesday, and Friday: 10am-3.30pm

Library services only available Monday-Friday 10am-5pm

Or use the forms and telephone numbers above.

To find out more about volunteering, our organisation or our research & campaigns work please follow the links above.

Our impact

Please watch our video, showing our amazing impact in 2022-23!

Make a donation

We are a charity, and your donation will help us continue and develop our services:

How was our service?

Have you used our services? Please let us know how we did: click here for our user satisfaction survey

Get involved

If you have some spare time, you can become a volunteer.

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Company Information

We are Citizens Advice Hammersmith & Fulham, an operating name of Hammersmith & Fulham Citizens Advice Bureau Service Ltd.

Registered Company Number 3160526 England, Registered Office:
Avonmore Library & Neighbourhood Centre,
7 North End Crescent, London W14 8TG.

Charity Registration Number 1054505.

Authorised and regulated by the Financial Conduct Authority. FRN: 617622.

ICO registration number Z5328396.