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We provide free, confidential, impartial advice on welfare benefits, debt, housing,  employment and consumer rights. Our service is available to anyone who lives, works or studies in Hammersmith & Fulham.

Want to call us?

0808 278 7832

(Freephone number)

Mon-Fri 10am-4pm

Only if we are already dealing with your problem, call:020 7386 9068

Online and want advice?

If you can't get through on the phone, or want to contact us out of office hours, the quickest way is by using this

We aim to respond by email within a few working days. If necessary, we may call you from an unknown number to get further details.

Universal Credit advice?For help with your Universal Credit claim, from the application through to your first payment, call:
0800 144 8 444

For online chat or to find out more, please visit the Citizens Advice national service

Drop in to see us at the following locations

Avonmore Library, North End Road, London W14 8TG
Monday to Friday: 10am-4pm

Shepherd’s Bush Family Project, 58 Bulwer Street, London W12 8AP
Tuesday: 10am-4pm

Charecroft Estate Community Hall, Rockley Road, London W12 8PQ
Wednesday and Thursday: 10am-4pm

Queen Caroline Community Hall, Queen Caroline St, London W6 9EG
Monday: 10am-1pm

Or use the forms and telephone numbers above.


To find out more about volunteering, our organisation or our research & campaigns work please follow the links above.

Our impact

Please have a look at our amazing Impact Video, about our amazing impact in 2021-22!

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We are a charity, and your donation will help us continue and develop our services:

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Get involved

If you have some spare time, you can become a volunteer.

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Company Information

We are Citizens Advice Hammersmith & Fulham, an operating name of Hammersmith & Fulham Citizens Advice Bureau Service Ltd.

Registered Company Number 3160526 England, Registered Office:
Avonmore Library & Neighbourhood Centre,
7 North End Crescent, London W14 8TG.

Charity Registration Number 1054505.

Authorised and regulated by the Financial Conduct Authority. FRN: 617622.

ICO registration number Z5328396.